1. What is Platinum Wine Club?

Platinum Wine Club is an indulgence few will experience. It is jointly brought to you by American Express and Rubicon Reserve, available to all American Express® Platinum Card, American Express® Platinum Reserve Credit Card members.

2. Who is Rubicon Reserve?

Rubicon Reserve Wines was born from a passion for excellence in winemaking. Established in 2003 it has enjoyed phenomenal success under the enthusiastic direction of founder and dedicated wine enthusiast, David Coleman - Platinum Wine Club's editor.

Rubicon Reserve Wines has gained a reputation for unearthing exciting new developments in the wine world, which it nurtures and introduces to the rest of the world. Most notably, the company identified a number of boutique wineries from Australia and New Zealand that were producing exceptional quality wines but in such limited quantities that they rarely made it through the cellar door.

The company's passion for wine extends to everyone's enjoyment of it. Which is why David spends a great deal of his time in the air, hopping from one vineyard to another gaining friends and access to the latest developments in his quest to make the world of wine a smaller, more knowledgeable one.

3. Am I guaranteed on the quality of the wines?

Quality wines are the distinction of Rubicon. Nothing but the finest is good enough to appear on a Rubicon list of recommendations. All the Australian and New Zealand wineries Rubicon represents are award-winning vineyards, whose dedication for quality has led to accolades and respect from wine critics and the wine industry alike.

4. Who can access the website?

Centurion, American Express® Platinum Card, American Express® Platinum Reserve Credit Card members have exclusive access to the site.

5. How does registration work?

Please register as a member of www.reservewineclub.com.sg with your name and email address.

Upon successful registration, you will receive your password through your email. Please visit the Platinum Wine Club website and log in with your email address and password.

Upon login, you can change your password by clicking the 'profile' link, located at the top right hand corner of the screen.

6. What are the site offerings?

Platinum Wine Club offers a platform of experiences for its exclusive members.

You can visit the Platinum Exclusives page for a list of wines carefully handpicked from boutique vineyards or the Platinum Specials for a wider selection of labels. Look forward to a refresh of special labels under Platinum Exclusives once every two months.

Be invited to wine tasting events scheduled every two months where you will get to preview, mingle and share the latest collection from the Platinum Exclusives range with like-minded wine lovers.

You might also want to experience Platinum Wine Club at a private event or exclusive wine tour at the Experience page.

Heighten your appreciation for wines by visiting our regularly updated Literature section to read insightful and entertaining articles by our Editor - David Coleman and watch the monthly Platinum Wine Club podcast.

7. How regular is Platinum Wine Club updated?

The Platinum Wine Club is updated with new events and products so please be on the look out for new specials and highlights. The wine selections under Platinum Exclusives are updated once every two months.

8. How do I check on the availability of the wines in Platinum Exclusives and Platinum Specials?

Available stock - two types of picture will be shown - either picture of the bottle shown or generic picture shown.

Pending availability - picture with an 'on order' label. Members can pre-place an order for it before the stock arrives.

9. How do I check for details of the latest wine tasting events and how do I RSVP for the event?

Please visit the Wine Tasting Events page for the latest details. If you would like to join us at these events, please call Platinum Wine Club at toll-free on 1800 438 9463 (9-5pm, Mon-Fri) or email us. Past events archives past events updated with photos from the event.

10. How can I update my particulars?

You can add or edit your personal details anytime at 'My Profile' page.

11. I've forgotten my password or wish to reset my password. What should I do?

If you forget your password, you can click on 'Forgotten your password?' at the log-in page (www.reservewineclub.com.sg). You will be prompted to key in your email address registered previously and your mother's maiden name. A new password will be sent to your account.

If you attempt to submit with just your email address and have previously not given your mother's maiden name, you will be prompted with the message "You have not fully registered with Platinum Wine Club, and thus your password is in the original email sent to you upon registration. Please check your mailbox for your password".

12. I have misplaced my wine vouchers with the activation codes. What should I do?

If you have misplaced your wine vouchers, please call the following numbers to request for assistance.

For Centurion members: The Centurion Travel & Lifestyle Service, please call 1800 396 8866 (Option 2) for assistance.

For Platinum Card: The Platinum Card® Service, please call 1800 392 1177 (Option 3) for assistance.

For Platinum Reserve Credit Card: Platinum Reserve Lifestyle Services, please call 1800 392 1181 (Option 2) for assistance.

13. Is it safe to provide my credit/debit card information online?

Using your card online is safe and convenient as long as you follow one simple rule. When shopping online, only use "secure" web pages when you enter your card details. A web page is secure if there is a locked padlock in the lower right-hand corner of your browser or if the address starts with 'https', where the 's' stands for secure.

14. What is the delivery timeframe?

Within 48 hours upon successful transaction.

15. Who do I contact if I have queries?

Please refer to 'Contact' page.